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888.9.LADIDA

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Making a purchase is easy. Simply click on the desired item, choose a size, and click “add to bag”. Either continue your shopping, or click on “submit my order” to check out.

It is best to create an account as all your information will be saved whenever you checkout and you will not lose any items saved in to your cart.

An item is in stock if you are able to place that particular item in your shopping bag. If the selected size is greyed out, the item is no longer in stock in that particular size, and you will be unable to place the item in your shopping bag.

Unfortunately there are times when we are out of stock in an item even though your order went through. This happens mostly during sale season when our sale volumes are higher than normal. We cannot know if your items are in stock until your order is processed. At that time you will receive an email letting you know what is in stock and is on its way.

Our website is always up-to-date with current inventory. We do occasionally receive returns - so don't give up - keep checking back to see if the item you love is back in stock.

Unfortunately we are unable to amend an order that has already been confirmed.

If you made an error in your shipping address , depending on when you placed the order we may be able to assist you. It's best to contact our Customer Service Team as soon as possible at info@ladida.com to see if they can update your order details.

When you have successfully placed your order you will receive a confirmation email. Once your order has shipped, you will also receive an email with your purchase tracking number for you to follow your parcel’s progress.

·Credit / Debit Card (Visa, Master Card, Amex, Discover)

·Paypal

Shop in all confidence at Ladida.com thanks to a maximal guarantee of online safety. Ladida.com is fully engaged in offering clients a safe shopping experience. Your credit card data is transmitted to our server in an encrypted SSL (secure socket layer) encryption that ensures safe Internet transmission of your personal information.

The online store at www.Ladida.com is designed to give you control over the privacy of your credit card information, name, address, e-mail and any other information you provide us. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption that ensures safe Internet transmission of your personal information. When you place an order for merchandise on the Ladida site, you will be asked for certain personal information such as your name, address, email address and your credit card information required to process the order. The secure processing of credit card transactions is done by a proprietary authentication system.

Any personal information you provide to us on our website when you register or update an account, shop online or request information (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.

Unfortunately we are not able to process split payments. If you are using a ladida gift card, you will be able to use your credit towards your balance.

We offer FREE shipping across the United States for orders over $99.00 and FREE shipping on international orders over $199.00. Orders within the United states that are less than $99.00 will be charged a flat rate fee of $6.00 and international orders less than $199.00 will be charged a flat rate fee of $30.00. Overnight shipping in the US is a fee of $39.00 and Two-Day Shipping in the US is a fee of $22.00.

We use USPS Priority mail to get your goods to you. Once your order has left our warehouse, it can take around 2 to 4 business days to be delivered. International delivery can take up to 2 weeks.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned.

Merchandise not on sale must be received by us within 14 days from when we ship (as defined when our carrier delivers the merchandise to your address) for a full refund.

You have up to 14 days from when you received your package for us to accept your return to receive store credit for merchandise that is not on sale. After 14 days, we will not accept any merchandise for return.

Items purchased on sale at AT ANY DISCOUNT THAT IS MORE THAN 20% OFF are considered final sale and may not be returned or exchanged. Items purchased on sale at less than 20% off may be exchanged or returned for store credit only.

Make sure the items you are returning are intact and in their original packaging with their labels. Please do not use shoe boxes as return packages. These boxes are part of the items’ original packaging, so they must be returned intact. Unless deemed defective, only new items that are returned unused, except for trying on, will be refundable.

Ladida is unable to directly exchange an item at the time of processing your return. If you wish to exchange an item please place a new order on our site for the item you require (subject to availability). Then please ship us back the incorrect item and when we receive your return you will be refunded.

PREPARE YOUR PACKAGE

RETURN LABEL

SEND YOUR PACKAGE

RECEIVE A REFUND

Start a Return Now. You will receive an email that contains your return authorization. Click on the “start a return” button which will take you to Ladida’s Return Center. Follow the instructions that will lead you to our printable prepaid shipping label. Take your package to any USPS location [or hand it to your mailman.] If you have any questions, feel free to contact us.

What will it cost me to return my items?

If you us our prepaid shipping labels, $6.00 will be deducted from your refund. If you have received items that were damaged or defective, or shipped incorrectly, then you will not be charged the $6.00 amount.

Otherwise, use your own method of choice. You will not be reimbursed for the shipping charge. Please send the item to the address below with a copy of the packing slip. Please keep a record of your tracking number when shipping the package.

Ladida
101 Clifton Ave
Lakewood, NJ 08701

Sometimes packages can take a little while to get back to us, so please allow up to 7 days for us to process your return from the time you send your goodies. As soon as the package is in our hands, your return will be done within 2 business days.

Yes. Just make sure to bring your online order receipt along.

You will be refunded the full amount of your order. You will be refunded by the original method of payment used to place the order.

If any product purchased with a Gift Card is returned for a refund, the refund amount will be automatically refunded back to the gift card.

Yes, we will gladly accept your gift return. You will receive a gift card in that amount that you can use in our shop anytime.

We refund returned items after your return package has been checked and approved.

· If you have not yet received a confirmation email for your return, please refer to the tracking number on your proof of postage or the shipping label we sent you to verify that we received it.

· If you have already received a confirmation email for your return, you will soon receive your refund. If you have still not received an email after a few days, please contact our customer service department.

Final sale items can be returned for change of size only. No credit or refunds will be applied on final sale items.

Opening an account is great way to save your cart, and make checkout faster. However you do not need to open an account in order to place an order. Feel free to checkout as a guest.

For a forgotten Password click here

We guarantee that the information that you provide us will remain confidential.

Every now and then, we offer discount and promo codes during a sale or marketing campaign. To hear of any future promos, sign up to our emails or follow us on Facebook or Instagram.

To apply a promo code during checkout, in your shopping bag, locate the field in the top right hand side and click the box "Add promo code or gift card". A drop down field will appear. Simply enter the code in the corresponding field and it'll automatically apply it. Easy peasy!

Unfortunately no. Promo codes can only be applied in the shopping cart screen at time of purchase.

Gift Cards are a great way to share your love of Ladida with your family and friends to celebrate any occasion. Gift cards can either be purchased in the Ladida store, or online. Gift cards are treated like cash and can be put towards any purchase you make online at www.ladida.com.

To redeem a gift card during checkout, in your shopping bag, locate the field in the top right hand side and click the box "Add promo code or gift card". A drop down field will appear. Simply enter the code in the corresponding field and it'll automatically apply it. Simple!

Definitely!

To check the amount remaining on your Gift Card, Log In to your account and select the 'Store Credit' tab.

From here you simply enter your Gift Card number and select 'Check Status and Balance'.

To apply a store credit to your order, please continue through to the final stage of the checkout process. In the payment step, beneath the credit card section, you'll see a box that says “use gift card”. Enter your gift card details and the credit will be automatically applied to your total amount.

No. It is up to the customer to hold onto their gift card. The credit is not associated or kept on your account.

Nope. You can use it forever and ever.

We aim to get back to enquiries on Facebook and Twitter within 24 to 48 hours during business days. If your query is urgent, please call Customer Service on 1.800.9. LADIDA (Monday – Friday, 10am-5.30pm EST), or email info@ladida.com.

Yes! during sale season, due to high sales volumes processing time make take longer than usual. Be patient, we know how excited you are to get your goodies and we are working overtime to get them to you asap.

Well gosh, how flattering! For employment vacancies and everything else job-related, please email info@ladida.com with JOB in the subject line. We are always on the lookout for extra dedicated members to join our team.