Delivery and Returns

US DELIVERY

INTERNATIONAL DELIVERY

DUTY (NOT APPLICABLE ON ORDERS WITHIN THE US)

If applicable, any customs or import duties are charged once the parcel reaches its country of destination. These costs must be paid for by the recipient of the parcel. Sadly, we have no control over these charges - and cannot indicate these additional cost before your purchase, as customs policies and duties greatly vary between countries. We recommend contacting your local customs office further information on additional charges before you place an order, so you are not surprised by any unexpected charges. For further information on importation duty contact us at info@ladida.com

TRACKING

Free tracking on all orders so you can follow your package until it arrives at your doorstep. All processed orders will be given a dedicated tracking number in the confirmation email to trace your delivery. Our logistics partners offer the service to find out where the delivery is currently, the estimated time of arrival and changes to delivery.

RETURN POLICY

Ladida - offers a simple returns policy for all products purchased online - subject to the rules detailed below.

• Returned items must be undamaged, unused, in its original condition and packaged with all labels, tags and barcodes still attached.
• Sales Receipts must also be attached with all returns.
• Items which are excluded from returns are hair accessories, pajamas, and underwear.
• Please allow 5-7 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email.
• Please note that the acceptance of the return of a product for refund or exchange is in our absolute and sole discretion.
• We cannot take responsibility for lost or stolen packages.

HOW TO START A RETURN

USA

A shipping label will be provided for you.
A $7 shipping charge for all returns will be automatically deducted from your refund if this label is used.
Make sure to only return items that are refundable. If a non-refundable item is returned, the $7 charge will still be deducted and you are responsible for any additional shipping costs.
If you would like to ship your package back yourself feel free to add your own stamps, and shipping charges will not be deducted.

International

Send your package via a trustable courier, please note this is not a pre-paid service so don’t forget to attach stamps and pay for your postage.

RETURNS ADDRESS

All products should be returned to the following address:
LADIDA
101 Clifton Avenue,
Lakewood, NJ 08701

EXCHANGE POLICY

If you would like a different size or color, please return your original purchase and place a new order online.